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eCommerce

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In a context of the fast growing market, the fast changing standards, keen competition, constant legal changes (at domestic, European and US level), boom of moblie distribution channel and stagnant consumer purchasing power, online-retailers are all wondering what strategy to adopt in order to retain customers. eCommerce companies have to face two major issues:

The trade efficiency

  • Better align the offer with the customers’ perception
  • Adopt a tailor-made approach to determine the selling prices
  • Make the customer relationship more intimate based on a multichannel approach
  • Enhance customer services before and after purchase. 
The operational excellence
  • Improve the customers’ checkout: quick and simple
  • Improve the online marketpalce
  • Make the customer the hub of the headquarters/stores relationship
  • Design the Supply Chain around the different distribution channels
  • Strengthen the relationship with suppliers through a pragmatic approach
  • Transform cost reduction into an opportunity to improve and simplify processes.

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OUR VALUE PROPOSITIONS

5th Ave Consulting Group's eCommerce practice relies on the following 

In order to meet its client’s highest expectations, 5th Ave Consulting Group leans on many specific assets and forces :

A dedicated team:
More than a hundred consultants around Europe and USA with recognised expertise and operational experiences in the following areas: Mobilestores, personal equipment, books and music, textile, department stores, subsidiaries, wholesalers, travel, fashion.

A network of experts working on different types of projects:
Business Strategy Process consolidation and organizational transformation Selection and implementation of information systems.

Our difference:
We support you to manage the specific challenges in eCommerce. We analyse the emerging trends and developments in eCommerce.

For further information regarding our eCommerce offering, please contact us.